Smartsheet for Google Docs is no longer working

paulen · 04/26/24

This error started to appear. I've already installed and uninstalled it and it doesn't help, it's still the same thing.

There was also an error on another account I have, but in this case it was related to token authorization.

Is anyone having problems with this extension too? It is very important to us!

MWilkesen · 04/26/24

I had a similar issue recently, and the issue was my Google permissions had to be updated.

paulen · 04/26/24

Hi @MWilkesen Thanks for your answer but it didn't solve my problem. I've already gone through the permission process several times because I installed and uninstalled this extension several times to try to fix it.

MWilkesen · 04/26/24

Oh man, I am sorry about that!

Genevieve P. · 05/08/24

Hi @paulen

Please try these steps to disconnect/re-add the Merge integration:

In Smartsheet, revoke the Smartsheet Google Doc Merge integration under Apps & Integrations:
Sign out of Smartsheet
In Google, remove/uninstall the Smartsheet for Google Docs add-on in a Google Doc:
1. Go to Extensions->Add-ons->Manage add-ons
2. Uninstall the Smartsheet for Google Docs add-on via the Options menu (3 dots)
Sign out of Google account and then sign back into Google account
Open a Google Doc and re-add the Smartsheet for Google Docs add-on
1. Go To Extensions->Add-ons->Get add-ons
2. Find the Smartsheet for Google Docs add-on and Install it
Once it’s installed, enable the add-on by going to Extensions->Smartsheet for Google Docs-> Start
The add-on will appear in the Google Doc on the right. Click Connect to Smartsheet and proceed with enabling it

If this doesn't help, please contact Smartsheet Support with a screen recording of what you're seeing explaining that you have tried the steps above.

Thank you,

Genevieve

Smartsheet for Google Docs is no longer working

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