Why did the format change on automated alert notifications?

AZinKS · 11/06/24

I have made changes to automations to send a custom message to include the details from the columns. This gets them all the detail they need without having to go in to the Smartsheet. Hopefully this change gets changed back at some point though.

C. Peter Datz · 11/06/24

https://community.smartsheet.com/discussion/comment/461213#Comment_461213

Unfortunately, this just isn't a practical option for us as we'd have hundreds of automations to update for projects deployed via Control Center even if we only did this on active projects… and we also can't update automations via the API.

AZinKS · 11/06/24

https://community.smartsheet.com/discussion/comment/461219#Comment_461219

Oh yes- not practical for all of ours either. I still want the old way back. Just an option for those high priority ones.

ContractCars · 11/12/24

I like the new format, it looks a lot tidier without the links and the rows, but the blue box and "Open Smartsheet" makes you want to click on it and thus requesting access to the Smartsheet. We use Smartsheet to notify people of the changes to their process when I update the smartsheet and do not wish for them to have access to the it. If there is an option to "Read Only" showing the row changes (without the words showing "Row Changes") then that would be perfect for me.

Genevieve P. · 11/15/24

Hi all,

Thank you again for your feedback regarding the updated Alert look and format. Based on this there has been another update released: instead of the blue "Open in Smartsheet" button, the email shows the sheet name and link as it did previously, just with the updated styling.

This sheet link URL is included in alerts if you are sending row information along with the alert. You can remove this by sending a Message Only type of alert - here's more information: https://help.smartsheet.com/articles/2479256-customize-the-content-of-your-alerts-and-requests

If you still need the sheet link removed, it would be helpful for the Product team to hear about all the different use-cases for this. Please add your comments and votes to this related Product Idea: Option to Not Include Sheet Link on Notifications

Thank you,
Genevieve

Nomland · 11/15/24

@Genevieve P.

Is there an option to remove the large blue box that surrounds the 'repeat' of Subject line to stop wasting so much real estate in the email body? this forces everyone to have to scroll down 1/2 page to get to the pertinent data shared in the alert - i can't imagine anyone preferring this new look, but i do appreciate that the Open in smartsheet button went away and was replaced by the name of the sheet that generated the alert.

Genevieve P. · 11/18/24

Hi @Nomland

There currently isn't a way to customize other areas of the email alert, other than the content of the messages.

Why did the format change on automated alert notifications?

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