Report or notification when the automated workflow email is bounced back
Hi There,
We have set up an automated workflow to notify the email address provided in the form field "Email". We are wondering if there is a way for us to know when the system fails to notify the email id in the email field due to the incorrect email address entered by the student. Could you please advise us if there is a way for us to know that the notification sending status failed due to an incorrect email address entered in the email field?
Thank you and have a great day!
-Krupa
Comments
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Or whether it would track in the row whether the notification was sent successfully. So that you had a date stamp that the email was sent.
Senior Program Coordinator
De Anza College
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It would be super useful to be able to get a notification to the default email address for your account when an automated email gets bounced back (due to a bad email address, for example). I know that an 'email undeliverable' message is sent back to you when you try and send an email to a deactivated or invalid address, so couldn't that be used to trigger a notification to the user? Since the automated emails get sent from automation@app.smartsheet.com I don't see the faliure message.
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Was a resolution found for this scenario? I would like to implement a process to identify if an email had a bounce back.
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I absolutely agree with this feature request!
MARLANA KALINOWSKI
Sr. Business Analysts / Smartsheet Solutions
National Pharmacy Services | Genoa Healthcare
