CSV import to My Smartsheet contacts

Same issue here.  I created an excel file with the first name column, second name column, and email address column.  Then saved it as a .csv file.
When importing it to SS, it fails saying that the file is not formatted correctly.

The fix is to make sure that you actually have the column headers written out in your first row.  So...
A1 = "First Name", B1= "Last Name", and C1= "Email"

Row 2 is where your actual data begins. with "John", "Smith", "john.smith@abc.com"

[ENG] Hello JLE,

I've managed to find the solution (I use Smartsheet in french as well). The error message displayed when the import fails is indeed wrong : you have to create your CSV file by separating elements by commas (not semicolons) and use as headers " First Name,Last Name,Email ".

It worked for me this way, I join the screenshot of the template file I used, opened in both Excel 2016 and the notepad.

[FR] Bonjour JLE,

J'ai réussi à trouver le moyen d'importer les contacts via fichier CSV dans Smartsheet (sur version française également). Le message d'erreur affiché est effectivement erroné : le fichier à créer est un CSV dont les éléments doivent être séparés par des virgules (et non pas des points-virgules) et dont les en-têtes doivent être en anglais " First Name,Last Name,Email ".

Ce n'est probablement pas la seule bonne manière de faire mais en tout cas elle fonctionne dans mon cas. Je joins ici une capture d'écran de mon fichier correct, ouvert dans Excel 2016 et dans le bloc-note.

You've got to be kidding me.. I need a description row in my 'csv' file??  Wow.. 45 minutes creating different csv versions and really didn't think I needed that in the first row.  SmartSheet... I'm sure I'm an idiot.. but could ya BOLD the "must be named" part of that instruction.. all I saw was I needed columns of those values.  If for nothing else I'm laughing at myself!  Thanks

For those that are don't know what I'm talking about read my screenshot VERY carefully!