Data from web form not populating worksheet

donnaridgway38146 · 02/15/18

We have a form on our website and when funding requests come in they submit the form and it usually populates the worksheet. We have received any requests so I submitted a form and it did not populate the 2018 Community Grants spreadsheet. I checked the routing and it is the same routing number on the form.

Andrée Starå · 02/15/18

Hi Donna,

Have you checked so that the row isn't added to the bottom of the sheet instead?

I hope this helps you!

Best,

Andrée Starå - Workflow Consultant / Get Done

donnaridgway38146 · 02/15/18

Thank you Andree! I found the data populated beginning row 34.

Thank you,

Donna

Andrée Starå · 02/16/18

Happy to help!

Katherine · 05/01/19

Hi there,

I am having a similar issue, the form is saying that there has been 13 submissions, one of which was a test that I did. When I look at the submitted data there is only 11 entries. I have tried looking at the bottom of the sheet and they aren't there.

Does anybody have any suggestions on how I can recover this data?

Andrée Starå · 05/02/19

Hi Katherine,

Have you looked at the Activity Log on the sheet? Can you find it there?

Hope that helps!

Have a fantastic day!

Best,

Andrée Starå

Workflow Consultant @ Get Done Consulting

Charles Sparks · 03/06/21

Hi Andrée,

Similar issue reported to me on 3/4/21. A user entered 9 records, during entry they received the successful completion screen. They also request an email of their submission, in this case they only received 6 confirmations. I have checked the log files and was able to find 6 of the 9 entries for the timeframe they were entering the forms.

Joy Griffin · 04/09/21

Hello, I am having the same issue where my form states that I have 15 submissions, however; I only see three on the sheet. I scrolled to the bottom and I do not see any submissions. Any advice on what is happening?

Andrée Starå · 04/09/21

Hi @Joy Griffin

I hope you're well and safe!

Have you looked in the Activity Log for clues?

Any filters activated?

I hope that helps!

Be safe and have a fantastic weekend!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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Joy Griffin · 04/09/21

Hi Andree,

I hope all is well! Yes I have tried everything and I still only see three submissions. Do you think its because I have two forms on one sheet?

Andrée Starå · 04/09/21

@Joy Griffin

Yes, I'm well! Thanks for asking!

No, the number of forms doesn't affect anything. I have client solution with many more forms.

I'd be happy to take a quick look.

Can you maybe share the sheet(s)/copies of the sheet(s)? (Delete/replace any confidential/sensitive information before sharing) That would make it easier to help. (share too, andree@workbold.com)

Data from web form not populating worksheet

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