Email already exists

fbastok · 04/11/19

hi

I'm trying to add a new user, it says that the email is already attached to my account but I can't find it in the users' list.

Any idea ?

L_123 · 04/11/19

you probably added the user as a personal contact instead of an account one. That is a mistake I have made many times before.

fbastok · 04/12/19

I checked, that's not the case.

Andrée Starå · 04/12/19

Hi,

If you haven’t already, I would recommend that you reach out to the Smartsheet Support Team. Smartsheet Support Team

Have a fantastic weekend!

Best,

Andrée Starå

Workflow Consultant @ Get Done Consulting

Victor van R · 04/12/19

It may also be that the user has already another account (sometimes established when opening a free trial account).

As the user to delete his account and try again.

mzwillen · 09/15/19

See the option here to use a 3 email approach (method 1) to remove your email and then link it to the account you want it on.

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