Impersonate capability for System Admins

Christina O'Brien · 09/18/19

As System Admin for another PPM tool, I had impersonate capability to use the appropriate permissions to emulate a user and quickly and easily support them without requiring their password. Is there a workaround in Smartsheet that provides a similar impersonate capability? Is this an enhancement request other System Admins would support?

Andrée Starå · 09/18/19

Hi Christina,

What I do when I test solutions that I build for clients is to use users that I've added to my account. I've named them Admin, Editor and so on.

Would that work?

I now see that I misread your post completely! Sorry about that!

Have a fantastic week!

Best,

Andrée Starå

Workflow Consultant / CEO @ WORK BOLD

J. Craig Williams · 09/18/19

That isn't quite the same thing Andrée.

The issue (at least for me) is not what a particular user type can do but what an actual real user is experiencing.

If I had $0.05 for every time I have heard "wow Craig, I've never seen THAT behavior before!" I'd be off the grid and enjoying a drink in some distant locale. Sometimes the assume-user feature lets the sys admins figure out what is going on.

Otherwise, the refrain is "well, it works on my computer"

Craig

Andrée Starå · 09/18/19

I should have been more clear! I use those users to log in (incognito) to that account to see it how they see it.

Make sense?

I can relate to the "I never seen that"

I now see that I misread the post completely!

Andrée Starå · 09/18/19

To add.

Great idea! That would be a great addition to Smartsheet features.

Please submit an Enhancement Request when you have a moment.

Impersonate capability for System Admins

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