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How to get support on a Pro plan
After having been an advanced business account user for a long period I took a rest from Smartsheet and cancelled my account. Recently, I signed up again as a single Pro user, paying annually in advance, which ought to provide web-based ticketing support. Unfortunately, Smartsheet fails to recognise ownership of my account…
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What formula is best to summarize dropdown lists by options?
Hello, I have multiple surveys with drop-downs that I need to summarize and create a dashboard. I need to know the number of times each option was selected. Can someone help me figure out the best way to do this? I am new and still haven't learned formulas. Thanks in advance for the help!
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DAY 3 - Jumpstart 2026 Festival: Intermission ⏸️
Can you believe we're halfway through Jumpstart 2026? With one virtual event in the books, let's take this "Intermission" post to hydrate (always important) and look at the great memories we've made together so far. 1) Check out the Soundcheck post from from Monday for a refresher of what this week is all about. 2) We had…
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[GIVEAWAY CLOSED] [RECAP] Jumpstart 2025: Celebrating Community + BONUS chance to win swag!
There’s no better way to kick off a new year than with Community! On behalf of the entire team, thank you all for joining us at Jumpstart 2025 with Community during one of the two showings. We got to look back at everything we accomplished together while peering ahead at so many exciting things to come, including our 10…
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[UPDATED 2025] Start Your Community Customer Journey Here!
Welcome to the Smartsheet Community—we’re so excited to have you here! Based on your feedback, we've redesigned our Customer Journey to be clearer than ever. We want to celebrate your contributions and help you take advantage of everything the Community has to offer, so we've outlined the updated journey available to you…
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Portland Smartsheet Customer Appreciation Meetup
Raise a glass to 2026 with Smartsheet! Join us January 22 at Amaterra Winery for a customer appreciation evening featuring networking, a guided wine tasting, and a look at what’s next for Intelligent Work Management. 🥂 Register today! Have a colleague who’d enjoy attending? Please pass along the invite.
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Update Community Platform Feedback Header Banner
The current header banner has text that washes out with the background. The text and background are so close in color that it almost makes it seem as if there's no text at all. If it weren't for the shadowing of the title text, it wouldn't be as visible as it is. The sub-text has no shadow making it nearly impossible to…
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Introducing the newest Community Champions! 🏆 [January 2025]
If you attended one of our Jumpstart 2025 with Community parties last week, you've already heard: We have new Community Champions joining the program! I'm so excited to introduce you to them, as each one has been not only a star in the Community, but they also bring their unique perspectives and skills to the group. Please…
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If are unable to login to Community due to Human Verification Failing (Cloudflare)
In our corporate environment on VPN, we cannot log into the Smartsheet Community Platform/Community Forums because the "Verifying that you are human" step fails. We get stuck on that screen indefinitely and I PROMISE I'm not a robot ;) (wink wink) If you're reading this and it happens to you, do this to get around it: Only…
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✨ Share and vote on product ideas and help shape the future of Smartsheet
If you haven't already, head to the Smartsheet Product and Ideas Topic to share and vote on ideas. Sign in to reveal vote counts and contribute your own. You can help shape the future of Smartsheet by submitting your ideas and voting on your favorites from peers. The Smartsheet product team reviews top-voted ideas each…