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How can I tell where the automation email fail is coming from?
My IT Dept. says Smartsheets is whitelisted. They show no record of any emails getting blocked. However, my automation is to send an email when a row is added from a form and now no emails are going out to anyone. I even tried Run Now and nothing is going out. Is it Smartsheets? Is it down? It worked two weeks ago when we…
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Notify someone if no rows are added or changed everyday at specific times
Hello, I am trying to set up a sheet where there are two people being notified to complete and submit a checklist twice a day (already set up to notify them each at 9:00AM and 1:00PM). I want to create an automation that sends a notification to my boss if there is no submission by any party at the end of the day (5:00PM).…
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New Slack Integration: Send notifications to a Slack channel
You can now notify a Slack channel on sheet changes! Configure this from Alerts & Actions in the menu bar. More information on the Slack integration: * Apps & Integrations Page * Help Article
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Automation to send past due notifications to members
Hi All! I hope someone can help me create a (functioning!) automation. I need Smarsheets to send a daily notification to task owners, if the task is marked past due. Currently, I have been able to create an automation that will alert owners when a task becomes past due; however, this is a one-time notification. I've…
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How to set the reply-to on notification emails?
Hi, When the automation send notification emails, most of the time the reply-to is the sheet owner but sometimes it is the person who modified the sheet. Looking at the documentation, I found this article: Overview of Automated Notifications Sent via Smartsheet | Smartsheet Learning Center The article says this: "In most…
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Does anyone know why a link to an attachment would expire in 14 days instead of 30?
We have created automation to generate a document based on a submitted request. Automation then sends an email with link to our case queue to be parsed out to the appropriate people. Everything I can find on attachment links indicates they expire in 30 days or when accessed 100 times. Our attachment links expired in 14…
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incorrect routing of workflow delivery alerts
Change in ownership, but the creator of this sheet is still being pinged. Aside from "save as new" under new owner account, any suggestions to correct this routing? Thanks
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Comments does not target the people when used @
Hi all, I'm using work apps to collaborate with multiple depts. I have collaborator access and when my team uses @sample name to target someone to get notified, 1. the names don't take @, and 2. no one is getting notified. I really need some help here to figure this out. I am not sharing a workspace, I'm using a report in…
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Editable Update Request Title, remove: "You have 1 update to complete" text
It would be nice for the ability to remove the “Request for information” from the top of the email.
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Change of primary email address
Hi community, i'm trying to change my professional primary email address to access smartsheet but i've got stuck. I'm following the instructions detailed here https://help.smartsheet.com/articles/2392037-change-the-email-address-used-with-your-smartsheet-account but i don't get by any means the confirmation request in the…