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Conversation - information included when @mention
Hi all, Is there a way to include more information in the email alert when you @mention someone? For example - I have a To Do List that I want to ask a question of another staff member however when I @mention it to them the email that they receive only includes the name of my Worksheet and not say the "Task Name' which…
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Update requests are not being received by team members
Update requests are not being received by team members who do not have full licenses. Do I need to let help desk know specific servers to whitelist?
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adding email adress/people into contact group (issue)
Hello everyone. I often create contact group. I used to be able to put any email adress/people I wanted into these contact groups...until today. I created new group today, and for some reason, I sometimes get a message saying "you cannot add this user to this group". This message seems to happen only for specific people…
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missing image links in alert someone automation email
Help, We are receiving these emails in outlook 365 with 3 issues see the screen shot below: This seems to be a link to the smartsheet that triggered the automation. Not having the image display looks poor and I do not want the link to the smartsheet on the email (I noticed that the request an approval automation emails…
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Email from Rule
Hi everyone, I have a rule set up to send me an email whenever a row is added. I'm not sure why, but when the email comes through, the fields are highlighted in yellow. Is there a way that the information comes through without being highlighted? Is the rule correct? Attached are images of the email and the workflow. Thanks…
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Automated Workflow Emails Look Like Span
Can I change the heading of an automated workflow email so it does not look so much like spam? I would prefer it to look like I sent the email and not the automated system.
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Alerts and Actions not working
Hi, I have a sheet where the RYGG is automated based on the due date (overdue=red, due date +2=yellow, the rest=green). I then set up the alerts ("Send a notification") so when the status turns yellow one email goes out, and when it turns red, another one gets sent out. I've played around with this for a few days. I have…
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Resending a Row with attachments
I have an automation set up to send an "update"/"notify" a specific person when a new row is added. I didn't select any advanced options. We didn't want him notified EVERY time a small change is made to a row, but there are times he has updated significant information and he essentially wants to resend that row to himself.…
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Alert Someone on every day a Task is marked as happening
Hello, Can I create an Alert (Alert Someone) that would send a notification to an email for each day when a task is listed as happening in relation to the Start and Finish dates, inputted in the system? The logic cannot be static, and should be based on when a task Starts and when it is listed as Finished. Dates can vary.…
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Notification on Formula or On Status
It appears that it is not possible to send a notification based on a formula if the sheet has not been opened/saved. Is there a work around within Smartsheet? Is it possible to send a notification every day on any rows that have a particular status (e.g., Open)? It seems there is no trigger (no row change/add). TIA
