-
Slack Alerts
Maybe I'm missing something, but when alerts arrive from Smartsheet to our Slack channel, they are all coming from me, specifically. In other words, there is a line at the bottom of the alert saying "As of 12/04/23 | Sent by <my email address>" For other non-slack alerts/workflows, I'm able to select who the alert should…
-
Data Shuttle Issue
Looking to do a data shuttle and keep running into this prompt attached in the image. All the mapped data has unique names. This issue persists when trying to do a data upload. What would be causing this happen? Thanks
-
Workflow Trigger At A Specific Time
Hello everyone, I'm wanting to run a workflow once every three months. If I set the trigger to be the first Monday of the month, every three moths, and starting today, will it trigger in three months' time on the first Monday? Or will it trigger next month's Monday (assuming this month's first Monday has already passed,…
-
Automated Workflow Form Request
I have an automated workflow that requests a form if certain fields are blank. It's triggered when a new row is added or changed. More specifically, the automated flow is activated when a required field is added or changed. This works fine. However, the automated flow doesn't issue a follow up form request when some of the…
-
Automations Stopping
I have experienced several different, random, automations stop working for no reason for random individuals. Triggers etc do not change and yet they just stop firing for some users and not for others. Is there any kind of bug we should troubleshoot within our systems or do we need to 'reset' the automation somehow to get…
-
Why is SmartSheet contacting everyone in the contacts column even when they don't meet the criteria?
I've been working on setting up a workflow sheet for volunteers in a graduation ceremony. My columns are "job, first/last name, date/time, email, phone number." The "Email" is a contact column and the picture shows how I have set up the workflow. Why is the sheet sending the message to every contact in the email column…
-
Current Plan: Free
Hello! My trial expired and my current plan is free now. I have clarifications: If I attach files on a sheet that is not owned by me, can I do it or is there a limitation. Can I create a dashboard? Can I create a report from a sheet that is not owned by me and it is just shared to me. Do we have a summary of the things I…
-
How do I combine an approval workflow and update fields into a single email request?
I have an approval workflow that sends an email to a user but in that approval I would like the user to complete a couple fields of data. Instead of forcing that there is two separate emails (one for approval and one for field updates) can this be combined into one interaction with the user?
-
Bundle together rows under 7 and use placeholders in workflow automation update request
We have a scenario where Sponsors are asked to provide short updates on all of the projects, they have responsibility for. The notification they receive includes placeholders to show the project name. The feedback on this is that they would like to receive one email showing all the projects they are responsible for and the…
-
Inclusion of options missing in the Move/Copy workflows
Hi When we select a sheet row and move/copy it to another one, we're presented with the "Include Attachments" and "Include Comments" options. On the other hand, moving/copying rows through automation workflows does not provide these options; and this is what I'd request Smartsheet team to include in the workflows as well!…