Best Of

The reality is, there are many other web based platforms that we all could use - and all of us chose Smartsheet for what I am sure were, at the time, excellent reasons. When I took over the HR team, they were largely utilizing Excel to house information. Due to the projects I was initially tasked with, we moved some initiatives to Airtable. The vast majority of our business is in industry specific software or Google.

One aspect of a "strong solution" is the ability to have many different types of end users who have their needs met - which includes not removing functionality. Some of the recent changes took away very basic abilities that, while your developers may not understand why they are needed, your customer base does understand.

I utilize Smartsheet for many different tracking mechanisms, metrics, dashboards, etc. I also use Smartsheet to house very simple spreadsheets where I just track manual data. I don't want to go out to Google for "x," into Excel for "y," OneDrive for "z." My team already has 10+ different sites they have to log into due to the state and industry we operate in. Having Smartsheet as a "one stop shop" for our team was imperative.

The changes that have taken place since the removal of the "search bar" have all been on a downhill trajectory. While the feedback may be "welcomed" I have not seen any changes or concessions made due to the feedback.

Being able to create a new grid, sort reports and grids into folders, and essentially utilize the program the way we saw fit were all of the "wins" in our book. I am hoping you hear us this time.

This update is terrible and comes at a detriment to Smartsheet's customers, not a service. I'm not sure how much negative feedback they need to receive before they get the message, but I'm hoping this get's rolled back immediately and is soon just a bad memory.

I have been a huge proponent of Smartsheet in our organization (which is occasionally up for review) and this renders what was once a highly effective tool for our project managers, useless. If this isn't rolled back, we'll be forced to look for a solution elsewhere.