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So Genevieve, since you are an Employee of Smartsheet's (Community Manager (Support) - For The Online Community) & monitoring all ongoing comments that are ongoing between 3 different titles, responding to concerns with links to those other 3 or voting with "Insightful" / "Vote Up" / "Awesome", rather than provide us with answers that you gathered from the Software Engineer's (SE's), or whomever is in charge of this unnecessary madness, is NOT what we, as paying customers, expect from a Smartsheet's Rep., let alone our "Online Community Support Manager". Can you please stop avoiding the questions/concerns for this and any other topic you are participating in and professionally address them or tag another employee in who can? If you don't know, then please find out (and let us know you are doing so, not just leave us hanging), otherwise what is the point of providing feedback that you guys constantly demand from all of us, if you yourselves are not going to provide the feedback we respectively deserve as well?We are paying a great deal (especially this past yr) to use your product (that is also available for alot less) and deserve some type of explanation or reason (simple ones in fact) why this or any change was necessary and if we should expect, without warning, or the ability to vote, on future changes (especially when it changes our UI/layout/functionality). But ignoring or brushing off our questions/concerns by the very people paying you (w/o paying customers = no job for you/your team), deserves an explanation at the very least. If the SE's or Sr. Mgmt. would be willing or consider either rolling back this ridiculous change or at least a compromise (after letting us vote on what us paying users want to stay/go), then at least we know that You/Smartsheet's actually cares about their customers concerns and willing to work with us for the good of the program and the respect we all deserve as customers & employees.

Don't think, we don't appreciate what you all do here, but when 3-4 different forums are created by us, for the same topic (some that are pages long), just to track down a simple, yet deserving explanation / justification, when changes like this keep happening without warning, tends to upset/piss off 🤬 many people. So when your customers get upset for being ignored, or after sending countless # of direct requests to an @SomeSmartsheetEmployee for so long, you cant blame us for having some aggressive type comments / statements. You wouldn't like to be ignored by a service your paying for (car ins., cell service, etc..), so what makes you think we do?

If you can please help us understand your new business plan (since the merge), future UI Goals/Changes, then maybe, just maybe, we would be a little more understanding and prepared, rather than caught off guard and then ignored for weeks, months & even years to your changes. 🙂😉

yes. There is a file upload in the form builder. You just have to add it to the form. When you select the file upload option. It gives you the option to take a picture. Use camera role or attach a file

Hi @Julie Becker,

I'm happy to help clarify my role - Community posts in general categories (such as this) are intended for member-to-member communication and collaboration. My team helps moderate these to ensure our wonderful members stay in line with our Community Guidelines.

When I see comments that are requesting a response from Smartsheet, I help direct customers to provide their feedback in a location where it will be reviewed by the Product team (the related thread in either Product Announcements or Product Ideas). Posting in these locations means that you will be notified of any additional communication. You can of course always submit feedback through the form found here or in the application using the bullhorn icon.

Speaking directly to your question about the Sheets Folder change in behaviour, the announcement post linked has some of the reasoning identified but I can clarify a few extra bullet points.

Prior to the change, we found that:

• Customers identified that the Sheets folder had become an overwhelming disorganized repository with a mix of useful/not useful assets, some owned, some shared without structural clarity.
• The Sheets folder was confusing new customers conceptually: why is there a separate folder outside of workspaces? What goes there, why, and when? 
• The name of "Sheets" is confusing as it may contain other types of assets.
• If the sheets folder became too large, in some instances it caused slow loading times in sheet-picker windows.

This change is intended to help with organization and load times:

• Associating assets with a workspace means that when restoring items from the Deleted Items folder, the item will go back to the original workspace.
• Improving sheet-picker load times.
• Creating assets in-context of a solution, instead of through disjointed, scattered assets, helps with clarity for new users. 
  • Collections are built on structured workspaces.
    

There are likely many more reasons than this and future plans I personally do not have visibility into, but I hope this helps bring some additional clarity. I do understand that change is hard and adjusting our behaviour towards something this widely used will always generate feedback - that feedback should definitely be heard and is taken into account.

My hope is that by pointing the members on this thread to the right place, we are doing exactly that: ensuring your feedback is being heard while also ensuring that you receive an alert with any future content or information for concerns that are important to you.

Thank you!
Genevieve

Yes I have also recently seen this screen and have contacted Tech support.

I experience this issie using a Mac computer running the smartsheet app signed into the Europe region

The temp fix i found is

Sign in via a web page ie Chrome in my case.

If you get the same error try via an incognito web browser. If that works then go back to your web browser and delete cache.

I still have a case number fpr this issue that I'll follow up on again as it's gone silent on the SS Tech support side?

However based on my communication with it is a known issue with the aapp only when signed in to the Euro region.

Regards Brindles