I am trying to figure out how to make something interactive so managers can allocate employees to crews more efficiently. The idea I had was some kind of interactive map that when you click on the office you would see the local manager and then the type of construction crews working there and what employees make up that…
The issue I am having right now is that for a project schedule for which I have activated resource management tracking, the resource view I see and the view a colleague of mine sees shows different resources. He is a license user and is an administrator in the workspace where the shared schedule is, Why is he seeing…
How do I connect my project plans in smartsheet to Resource Management with free/collaborators in the assigned to without it making me pay for a managed resource license. I'm confused. Manage_Resource can be a conference room, so If I list a "free user" as a managed resource, why do I need a license? How can I use resource…
Hi There, We are trying to add a contact from another company that is a paid user (Pro Plan) as an editor to some of our workspaces/sheets. The issue is that he only seems to have viewer permissions even though I have added him as an editor. Is there something that I am missing? TIA.
The name of one of our departments changed from publications to editorial and the email for the department also changed. How can we change the email associated with the Smartsheet licensed account? (Image below)Do we enter an alternate email? There is a complication here... We have an unlicensed user account for…
Hello, I, as administrator, have mistakenly transferred all the sheets of a licensed user to the administrator account (= licensed user). These sheets end up in a folder named "Transferred from (email address source accounr)". It seems that there is no single possible action to transfer these sheets back to the original…
Hello, my name is Izati I'm from Malaysia. I'm sending this support ticket to request for a support session via phone call or video conference. Bit of background, my company has been using Smartsheet for quite some years. We received a an upgrade business package in July and on29th July, we has sign up for the migration…
I have synced all projects to RM and all team members show as "confirmed" and their worklist transfers into RM. I have one team member that is being displayed as "new" and work will not show in RM. Any suggestions on how to fix this? Refer to picture. Thanks in advance
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Connect with fellow Smartsheet mobilizers and advocates! Join us at our in person user group in Raleigh, NC on Jan. 15. This is a great opportunity to discover how other local users are optimizing their use of Smartsheet. *Get inspired: We'll learn from local users, who will share success stories on how they use Smartsheet…
Is there a we a way to block out certain dates from being selected in a request Date Calendar field (example 12/18/2023- 1/3/2024)? Thank you!
As an admin, how can we unlock a rejected time card/time entry so resource can update the hours submitted?
Is a business license required for each individual to be assigned as a resource or on for the project manager/project planner that will be assigning the resources?