Managing Users

brhea110891

The name of one of our departments changed from publications to editorial and the email for the department also changed.

How can we change the email associated with the Smartsheet licensed account? (Image below)Do we enter an alternate email? There is a complication here...

We have an unlicensed user account for editorial@avid.org

If we delete the editorial@avid.org user, could we then add that email to the licensed user?

Thank you,

Becky

ker9

Hi @brhea110891

Have you looked at this help article?

https://help.smartsheet.com/articles/2392037-change-the-email-address-used-with-your-smartsheet-account

brhea110891

Thank you for this information, but I still have a question.

If we delete a user account, can we THEN associate the email that was deleted with another account?

Thank you,

Becky

brhea110891

Apologies. I think I found the answer here https://help.smartsheet.com/articles/2482297-error-email-associated-with-another-smartsheet-account

I just wasn't sure if cancelled account is the same as deleted account.