Why is new ticket automatically being deleted?
I am using the WorkApps Ticketing System template and have customized it for my needs. I have run into an issue when every time I add a new ticket, the row that is created will delete. I have tried adding in the information in a variety of ways and no matter what, even after saving, I get a refresh notification and the row deletes.
I have created some basic workflows and none of them involve moving/deleting a row to another sheet.
Does this template have predefined ticket limits? I am only on row 21
Answers
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Hi @Mel_Cro
I hope you're well and safe!
Have you checked the Activity Log for clues?
Was that the issue?
I hope that helps!
Be safe, and have a fantastic week!
Best,
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
✅Did my post(s) help or answer your question or solve your problem? Please support the Community by marking it Insightful/Vote Up, Awesome, or/and as the accepted answer. It will make it easier for others to find a solution or help to answer!
SMARTSHEET EXPERT CONSULTANT & PARTNER
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
W: www.workbold.com | E:andree@workbold.com | P: +46 (0) - 72 - 510 99 35
Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.
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