Google Docs error with Smartsheet Merge extension

ThangNguyen_CB

Hello,

Some of our Smartsheet users are getting the error below when they tried to use the Smartsheet Merge extension with Google Docs. It appears to only affect newer users. We have other users who have been using it for a while and it still works fine. I tried to do it and got the same error. Any idea how to fix this? Is this something on the Smartsheet side or the Google Docs side? We cannot figure this out. Thank you.

Genevieve P.

Hi @ThangNguyen_CB This should now be resolved!

Genevieve P.

Hey @ThangNguyen_CB

I checked in with our Support team about this and they confirmed this is a known issue when new users are attempting to connect to the Smartsheet Merge with Google Docs. They are actively working on a resolution but I do not have an ETA for you at this time.

Cheers,

Genevieve

Genevieve P.

Hi @ThangNguyen_CB This should now be resolved!