Workflow is not sending attachments?

Bryan Long

I have a workflow that sends me an email with specific fields when something changes. I also have the "an attachment" option selected so it will send the attachments as well. However when it gets triggered it sends me all the fields I am asking for, but is not sending the attachments. What am I doing wrong, or is this feature broken?

Andrée Starå

Hi @Bryan Long

I hope you're well and safe!

To have the attachments included, you'll have to use Update Requests if the attachment does not trigger it.

Would that work/help?

I hope that helps!

Be safe, and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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Jeff Reisman

@Bryan Long

Smartsheet has this in place to keep their email system from getting bogged down. Automation will only send the attachment in two cases:

1) When the act of a adding or changing the attachment is the trigger for the automation, and

2) When the automation is triggered by adding a new comment, and the file is attached to the comment.

Hope this helps!

Bryan Long

Thank you @Jeff Reisman that makes sense.

@Andrée Starå if i do an update request, doesn't that send the email to tell the person to update something?

Andrée Starå

@Bryan Long

Yes, that's correct, so you would have to include some information that they don't need to do anything.

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