Contact list displays email instead of name

Phil E
Phil E ✭✭✭✭
edited 02/09/23 in Smartsheet Basics

I have a sheet where the "Assigned Technician" contact list field will populate the user's email address instead of their name. I have edited the contact to include the name, I have re-added the user to the contact list by using "+Add New" in the edit contact field, and I have updated my personal contact list under settings.

This has happened for only two users so far, I think I was able to fix one by the "+Add New" technique, but the second still saves as email address initially, it will save with the name only after editing it.

How can I fix this to ensure the name always appears?

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