Delete User functionality missing from SmartSheet User Admin

Sam Hale

It appears within the last few months at some point the ability to delete users has been removed. I can deactivate folks; however, these people no longer are employed, and we would prefer to delete their accounts? Any help is appreciated.

Nathan Panuco

Same - can't find any posts or announcements about it going away.

Andrée Starå

Hi @Sam Hale & @Nathan Panuco

I hope you're well and safe!

I remember seeing it mentioned somewhere. I'll get back to the post if/when I find it.

I hope that helps!

Be safe, and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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Genevieve P.

Hi @Sam Hale, @Nathan Panuco and @Andrée Starå

Here's the announcement post about using Deactivate User instead:

https://community.smartsheet.com/discussion/100988/delete-users-capability-removed-from-admin-center

Cheers,

Genevieve

ker9

We need to be able to delete users, not just deactivate them.

I understand that it would be great for the seasonal employees and for leave of absence, but some people really need to be deleted.

We hire interns (60 at a time for 2-3 months) and contractors that we will most likely never see again. If they do come back, it is not that difficult to add them.

(Enterprise Plan)

Please provide an option to remove people who really do not need to be on the list.

lallen@lb.com

Removing the ability to delete users without even asking if users wanted it was the dumbest and most inconvenient move ever. How often do we ever really reactivate anyone?

What's worse is deactivating users doesn't decrease your amount. Deactivated users are still counted in your unlicensed users when you transfer their items and license or if they never owned anything. What a waste! Why am I keeping inactive users?

There's no way to opt-out of this stupidity either. When I contacted Smartsheet Support, they asked me to complete a form. It's too late for that when you've made a decision that nobody wanted.

KFall

This is unacceptable.

The reactivate user button keeps throwing up errors. The only way I have been able to get around this (because smartsheet support is NO HELP) is to delete the user and add them back in.

Now - I am at a standstill. I have people that I have deactivate that I need to reactivate, but when I go through the process, it throws up an error that says "Something Went Wrong"

I've submitted MULTIPLE emails to support - and they just tell me to log out/in (did that) or to get my system admin to do it - I AM THE SYSTEM ADMIN.

I'm beginning to think that what went wrong was our company deciding to use this program. I am SO FRUSTRATED.

Sam Hale

With the re thought out process that now allows us to delete users from our accounts, this thread can be closed.