Jira Custom Field Compatibility

While creating a JIRA Connector, most of the Custom Fields are not appearing. Custom Fields created using the Jira Service Desk should also be available while creating the Connector Workflow so that all the fields are available in the Smartsheet which help us in capturing the exact data.

Sign in to vote!

Find more posts tagged with

Idea Submitted

Jira Connector

Comments

jheutlinger

Currently, User Picker (single user) as a custom field in Jira doesn't support bidirectional syncs using the Jira connector.

Assignee and Reporter both work bidirectionally but they're built-in Jira fields so its supported by the Smartsheet connector. If you create a custom field using the same field type as them "User Picker (single user)" it does not work, you have to do a 1-way sync from Jira to Smartsheet to get anything to show up in Smartsheet.

Reference ticket: 06135290.

Maria Patton

This is an ABSOLUTELY necessary function as we cannot use the connector without a full data set. Smartsheet no longer meets our needs without full visibility into all of our data. What a disappointment!

bbecks17

I also created several Jira connector workflows to pull developer data into Smartsheet sheets. The workflows were working (multiple times per day for over 2 months) and then several entire columns stopped pulling ANY data. I contacted support and said that custom fields sometimes just stop. This is unacceptable. Now we have to find an entire new solution after our program dashboard was built around using Smartsheet Jira connector. Wish there was more support from Smartsheet here.

Quick Links

Trending ideas

Resource Management Plan Settings in Control Center - add Client and Project Code fields
In the Resource Management Plan Settings in Control Center, there is no way to link the Client and Project Code fields even though they are not Custom fields and part of the first 3 fields you enter when creating a new project. I can't select them in the Custom Resource Management Information Fields because they are not…
WorkApp Analytics
I’d like to see user analytics for WorkApps. I’ve checked the user report available in the Collaborator Pack, but it only shows how many times someone has clicked into the WorkApp each month. I’d like to know: Which resources (dashboards, sheets, forms, etc.) are getting the most traffic? Where are people spending their…
Attachments in Cells
I rely heavily on Smartsheet’s Document Generation. However, this workflow is currently dependent on having photos stored inside cells, since row attachments alone cannot be used directly in document generation.. If Smartsheet allowed attachments to be displayed as thumbnails in cells (as a reference), document generation…