Approval Workflow not sending notification

Marce Holzhauzen
edited 07/16/23 in Smartsheet Basics

HI have an approval workflow that requires a notification to be sent to a user once the approval is done. The workflow has two conditions that split an approval process and subsequent actions, but both flows end with a notification step. The "Above R5000" = Yes" condition works perfectly but the "Above R5000 = No" condition does not send the notification.


Below is the specific alert that does not work

Here's a screenshot of the 2 conditions in comparison

@Michelle Basson and @Andrée Starå could you perhaps assist?

Answers