How to remove the trigger language in the email sent via Smartsheet Automation

Danielle O'Connell

Hello,

I have an automation that I want to run after a form is submitted with an output that is generated by the form answers. In testing it, I would like to be able to remove the "1 row added" and the yellow color in the email body (see the blue arrows).

Is there a way to remove this? It doesn't appear in my automation that runs on a date/time schedule, but this workflow I need to run immediate on the completion of the form.

Itai Perez

Hey @Danielle O'Connell

I think I understand now, maybe think about only sending a comment without sending the row so then you can add the data into the comment using {{}} from the columns you would like.

This way there will not be a mention of rows and also there wont be a table because you will only send the comment.

Could that work?

Itai Perez

Hey @Danielle O'Connell

Can you share the automation you are using? a screenshot would be best.

Danielle O'Connell

@Itai please see below:

The desired function is as follows:

1. User fills out the questions on the form
2. The answers populate in Smartsheet and a column with a formula calculates a score/result based on answers
3. An email is sent to the user with the score and directions on next steps

As noted above, when I have the trigger sent to send for dates the appearance of the email is more professional (no yellow, no mention of rows being added, etc.). I would like to avoid having to set up an automation that runs every 5 minutes and use and 'Updated' date/time column to signify if an email should be sent just to get the formatting of the email I'm looking for.

Screenshot of current automation:

Itai Perez

Hey @Danielle O'Connell

I think I understand now, maybe think about only sending a comment without sending the row so then you can add the data into the comment using {{}} from the columns you would like.

This way there will not be a mention of rows and also there wont be a table because you will only send the comment.

Could that work?

Danielle O'Connell

Thanks @Itai that does work and is probably the best solution without Smartsheet providing additional functionality in modifying workflow emails. I appreciate the solution!