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Backspace Functionality on Contact Object

Personally, I am infallible and have no need to remove a single character that I have ever written. However, I am assuming the rest of your users may misspell a name on occasion, or perhaps misplace a '.' in an email address on occasion. For those unfortunate individuals that fall victim to their own imperfection, the ability to delete said error via the backspace key may be very handy.

This sort of cutting edge functionality is not something I usually share without a consultative fee, but I am feeling extra generous today. So this one is for free.

5 votes

Idea Submitted · Last Updated


  • Francisco
    Francisco ✭✭
    edited 09/19/23

    @Jessica H - I've encountered this issue as well. Upon typing out the person's email, I'm unable to backspace. It works as expected about 30% of the time, which makes the problem difficult to replicate. Hoping this can be resolved quickly!

    To clarify - this occurs when navigating the following:

    1. User logo
    2. "My Smartsheet Contacts..."
    3. Add contact (this form field seems to prevent back-space functionality about 70% of the time)
    4. The issue was replicated in both the web and app versions of Smartsheet. At the time of writing this comment, the issue has not persisted for me but is occurring across the organization (seen on screen and replicated personally).
  • Jay Kimbrell
    Jay Kimbrell ✭✭
    edited 09/26/23

    Ok. This is NOT funny anymore. Earlier the backspace key did not work when entering an email in contacts list. Now when trying to add a contact the J, S and Space keys are not working in the name field even though they worked earlier today. Anybody found a fix. I'm accessing contacts as described by Francisco. "ohnmith" is not going to like his username. Kind of makes the app unusable.

  • Melissa Bosi
    Melissa Bosi ✭✭✭✭

    I am having the same issue!!!!