Outlook integration, contact list is blank

alisyed1233

I have smartsheet addon to outlook, now when I tried to create a new task all the fields are there but my contact list is blank. I can select a person from my contact list to assign the task to? Is this a bug with smarsheets?

Genevieve P.

Hey @alisyed1233

Is the field single-select or multi-select? The Outlook add-in only supports single-select Contact columns.

See "Open existing sheets from Outlook" on this article:

https://help.smartsheet.com/articles/1960482-smartsheet-app-for-outlook

If you've checked that the Contact column is set up as single-select, can I confirm if your contacts are added as values in the column or not (under "Add Contacts")?

Cheers,

Genevieve