Why are my workflow notifications not coming over as my name via Smartsheet?

Shannon R

I have my automated workflows set up to "send from triggering user." However, I have made a few updates, as well as others who have triggered the workflow, and the workflows show in email as from "Smartsheet Automation" instead of from "triggering user name via Smartsheet". I have been playing around with it but can't figure out how to fix it so that it shows the name of the triggering user in the email notification.

jmyzk_cloudsmart_jp

Hi @Shannon R

You can customize by the "Send from" dropdown in the "Customise message" menu.😀

https://help.smartsheet.com/articles/2479256-customize-the-content-of-your-alerts-and-requests

The image below shows that the replying address is the triggering user's email address. (demo cloudsmart, at the bottom.

jmyzk_cloudsmart_jp

Hi @Shannon R

You can customize by the "Send from" dropdown in the "Customise message" menu.😀

https://help.smartsheet.com/articles/2479256-customize-the-content-of-your-alerts-and-requests

The image below shows that the replying address is the triggering user's email address. (demo cloudsmart, at the bottom.

Shannon R

Thank you!

jmyzk_cloudsmart_jp

Happy to help!😁