Error message to upgrade plan
We have a Business Plan with a mix of licensed and unlicensed users. Today we got the error below not sure why this is happening now.
Thanks, Meg
Meg Young
mmyoungconsulting@gmail.com
Certified Core Product, Project Management, and System Admin.
If this answer resolves your question, please help the Community by marking it as an accepted answer. I'd also be grateful for your response - "Insightful"or "Awesome" reactions are much appreciated. Thanks!
Best Answer
-
That particular message makes it seem as if you are on a Pro Plan. You may want to reach out to a System Admin or your Smartsheet Rep to confirm.
Answers
-
That particular message makes it seem as if you are on a Pro Plan. You may want to reach out to a System Admin or your Smartsheet Rep to confirm.
-
Verified account is Business and nowhere near are file storage cap.
It is a first time error also.
I am a licensed user and tried sharing the sheet. My error said "this sheet can't be shared at this time."
Meg Young
mmyoungconsulting@gmail.comCertified Core Product, Project Management, and System Admin.
If this answer resolves your question, please help the Community by marking it as an accepted answer. I'd also be grateful for your response - "Insightful"or "Awesome" reactions are much appreciated. Thanks! -
In that case I would definitely recommend reaching out to your Smartsheet Rep as it sounds like there is an issue with the account itself.
Categories
- All Categories
- 14 Welcome to the Community
- Customer Resources
- 65.2K Get Help
- 445 Global Discussions
- 143 Industry Talk
- 476 Announcements
- 5K Ideas & Feature Requests
- 84 Brandfolder
- 150 Just for fun
- 71 Community Job Board
- 488 Show & Tell
- 33 Member Spotlight
- 2 SmartStories
- 301 Events
- 36 Webinars
- 7.3K Forum Archives
