Error message to upgrade plan
We have a Business Plan with a mix of licensed and unlicensed users. Today we got the error below not sure why this is happening now.
Thanks, Meg
Meg Young
mmyoungconsulting@gmail.com
If this answer resolves your question, please help the Community by marking it as an accepted answer. I'd also be grateful for your response - "Insightful"or "Awesome" reactions are much appreciated. Thanks!
Best Answer
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That particular message makes it seem as if you are on a Pro Plan. You may want to reach out to a System Admin or your Smartsheet Rep to confirm.
Answers
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That particular message makes it seem as if you are on a Pro Plan. You may want to reach out to a System Admin or your Smartsheet Rep to confirm.
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Verified account is Business and nowhere near are file storage cap.
It is a first time error also.
I am a licensed user and tried sharing the sheet. My error said "this sheet can't be shared at this time."
Meg Young
mmyoungconsulting@gmail.com
If this answer resolves your question, please help the Community by marking it as an accepted answer. I'd also be grateful for your response - "Insightful"or "Awesome" reactions are much appreciated. Thanks! -
In that case I would definitely recommend reaching out to your Smartsheet Rep as it sounds like there is an issue with the account itself.
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