Error message to upgrade plan

Meg Y

We have a Business Plan with a mix of licensed and unlicensed users. Today we got the error below not sure why this is happening now.

Thanks, Meg

Paul Newcome

That particular message makes it seem as if you are on a Pro Plan. You may want to reach out to a System Admin or your Smartsheet Rep to confirm.

Paul Newcome

That particular message makes it seem as if you are on a Pro Plan. You may want to reach out to a System Admin or your Smartsheet Rep to confirm.

Meg Y

@Paul Newcome

Verified account is Business and nowhere near are file storage cap.

It is a first time error also.

I am a licensed user and tried sharing the sheet. My error said "this sheet can't be shared at this time."

Paul Newcome

In that case I would definitely recommend reaching out to your Smartsheet Rep as it sounds like there is an issue with the account itself.