Document Builder Docusign Error

Mallory M.

Hello - I need assistance troubleshooting this error. Any advise will help. Thank you!

Genevieve P.

Hi @Mallory M.

That error appears if the account you're currently logged into on Document Builder does not have access permissions to that template in DocuSign.

Please try the following:

1. Log out of Docusign on Document Builder from the Create A New Mapping window
2. Log back in to Docusign on Document Builder, taking note of the account/username/password used
3. In a private/incognito window, log in to Docusign using the exact same account/username/password as in step 2
4. Staying in the private window per step 3, make sure that the current login has *edit* access to the template

Let me know if that helps you determine the cause!

Cheers,

Genevieve