People accept my invite to smartsheet and first logon to choice change password then get error
Answers
-
Hi @Wade Xu
Where are your new users located? Occasionally, we receive reports that Smartsheet has not been accessible from certain IP addresses in China. Our Support team can expand on this if you need more information.
To help your users log in, I have heard that using an alternate network or VPN may allow them sign in if they're being blocked by the Captcha block.
Cheers,
Genevieve
Join us at Smartsheet ENGAGE 2024 🎉
October 8 - 10, Seattle, WA | Register now
Categories
- All Categories
- 14 Welcome to the Community
- Smartsheet Customer Resources
- 62.8K Get Help
- 376 Global Discussions
- 207 Industry Talk
- 440 Announcements
- 4.5K Ideas & Feature Requests
- 139 Brandfolder
- 129 Just for fun
- 130 Community Job Board
- 449 Show & Tell
- 30 Member Spotlight
- 1 SmartStories
- 284 Events
- 33 Webinars
- 7.3K Forum Archives