New reactivation policy for deactivated users

annielowry89

Hello!

I am trying to figure out how/why this new policy was started and how it makes sense. When we have users that are eligible for rehire, we deactivate them and then reactivate them when they are rehired because we use the same AD stuff (even if it's been a couple years). No issue, we're good to go. Now, the policy has changed where we can only reactivate a user within 7 days of being deactivated, after that we either have to just delete the user or have them sign in with their original email/password to reactivate themselves in Smartsheet? So which is it: remove or reactivate if they're eligible for rehire and are rehired? Am I understanding that correctly? I'm just trying to understand how this new policy is better for us Sys Admins--it doesn't seem like a positive change. The help article didn't answer the above question (remove vs. deactivate) so I am asking you all for help! Just want to understand 😄

Thank you!

Genevieve P.

Hi @annielowry89

This announcement post should bring more clarity:

https://community.smartsheet.com/discussion/116611/new-reactivation-policy-for-deactivated-users

Cheers,

Genevieve

earl_bennett

I have this issue with Deactivated users!

I currently have a user that was on leave, and during that time his account was deactivated (I assume via Directory Integration). Now he is back from being on leave and has access to all his other corporate applications except Smartsheet, and I can't reactivate his account or even remove his account so I can re-invite him.

"This 7-day grace period allows SysAdmins to correct any accidental deactivations, but beyond that point, the same user will not be able to be reactivated again."

Are you serious?

jprovo227

@earl_bennett In the article that Genevieve shared, it mentions that you can "Remove the User" and re-add them (via invite) back into the org. I just called Smartsheet Support to confirm this information.

We had an employee leave the company a year ago and then come back to the company recently. I had to "Remove User" then then invite them back in. As part of the removal, I unchecked the box to remove sharing, that way when they logged back in they still had their previous access from when they were deactivated. According to the affected user, this method appeared to work.

While I agree that the logic behind the new policy seems a bit backwards to me as well, I'm just glad that there is a workable solution that allows deactivated users to get back into the system without much hassle.

earl_bennett

It's been a while, but I think I also had to disable active directory as well during this process.