Transfer of folder/sheets from old account to new Europe account

edited 02/15/24 in Smartsheet Basics

I'm a licensed user in Department 1 (account 1 business plan) that has started at Department 2 (account 2 pro plan) and I therefore need to transfer my folder/sheets from account 1 to account 2. When I try to share sheets from account 1 with an existing licensed user in account 2, then a "free account" opens with the shared sheets insted of connecting to the existing licensed user account in account 2. Why are the licensed user account bypassed? Has it anything to do with tranfer to/creating an European account (account 2)? How do I share files bewtween licensed users of the two accounts?

Best Answer