Knowledge Base to Onboarding

Erin Horiuchi Green
Erin Horiuchi Green ✭✭✭✭
edited 04/17/24 in Add Ons and Integrations

I am setting out on a path to utilize Smartsheet as a Knowledge Base platform for our department.

Just as the brain is made up of many parts and connective tissue, so are the functional roles of the business.

Smartsheet does integrate video, SharePoint and Lucidchart which conveniently reduces Phase 1 setup.

Phase 1 - Generate Executive oversight by Client and Functional Role productivity (e.g., status, impact, risk). Functional Role has resources (e.g., learning content) at fingertips to execute prescriptive procedures including help and escalation ticket requests.

Phase 2 - Generate an Onboarding Experience canvas from Executive to Direct Manager addressing various learning styles, employee engagement and retention.

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