Automated Email updates-- SUGGESTING MORE EFFICIENT FORMAT FOR COMMENTS

Nick DeLaO

Hi All--

I LOVE SmartSheet but I really wish the AUTOMATED emails that are sent that include the COMMENTS section could be setup like the emails that can be sent from manually selecting the "send" function on a row; which places the message ON TOP of the row information.

Said in a simpler fashion--PLEASE PUT THE COMMENTS ON TOP OF THE ROW INFO!

Reason being--the format of the automated emails does not take the readers attention to the comments--it currently reads top to bottom:

• COMPANY LOGO & LOGIN HEADER
• SHEET HYPERLINK
• "CHANGES SINCE..."
• 2 ROWS UPDATED
• 1 COMMENT ADDED (IF ANYTHING IT'D MAKE SENSE TO PUT IT HERE)
• LINE BREAK-------------------------
• REDUNDANT INFO ABOUT CHANGES TO SSHEET(same as bullet 4)
• ROW INFORMATION
• CHANGES MADE BY.......
• LINE BREAK----------------------
• LIST NUMBER OF NEW COMMENTS ADDED....
• FINALLY WE HAVE THE ACTUAL COMMENT HERE AT THE BOTTOM OF THE EMAIL 

Love your work--love it more if you make this change!

oreganoflow

I agree with this suggestion. The importance of the notification is in the update itself, not the field changes.