Pause Time Tracked

tlatwater ✭✭
edited 05/10/24 in Formulas and Functions

I have a request to create a way to track a certain record's time since it's been opened, but the user would like the tracked time to not include when it's in a certain status. For example, if the record is in "Open" status for 2 hours, have 2 hours tracked. If the same record is changed to "Waiting on feedback", however long that record sits in that status would not be added to the time tracked.

I thought about also tracking the time it has been in one of these "paused" statuses, then subtracting it from the total time the record has existed, but I couldn't figure it out.


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