Pause Time Tracked

tlatwater

I have a request to create a way to track a certain record's time since it's been opened, but the user would like the tracked time to not include when it's in a certain status. For example, if the record is in "Open" status for 2 hours, have 2 hours tracked. If the same record is changed to "Waiting on feedback", however long that record sits in that status would not be added to the time tracked.

I thought about also tracking the time it has been in one of these "paused" statuses, then subtracting it from the total time the record has existed, but I couldn't figure it out.

Andrée Starå

https://community.smartsheet.com/discussion/121794/pause-time-tracked

Hi,

I hope you're well and safe!

Please look at my post below, which contains a method I developed. It could probably be modified to work for your use case.

More info:

https://community.smartsheet.com/discussion/68589/lock-or-store-date-value-solution-without-using-zapier

I hope that helps!

Be safe, and have a fantastic weekend!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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