The issue of a picture captcha not displayed on Chinese computers.

Yajun LU

Hi,

The new users in China connecting for the first time to Smartsheet must check a box and click next.

After that it hangs up, looks the issue was linked to the pictures captcha were disabled.

May I have to know how to activate pictures captcha display for End-users?

Example of the pictures captcha.

Many Thanks!

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Account and User Management

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Andrée Starå

https://community.smartsheet.com/discussion/122510/the-issue-of-a-picture-captcha-not-displayed-on-chinese-computers

Hi,

I hope you're well and safe!

There seems to be a known issue at the moment.

If you haven’t already, I recommend submitting a support ticket through the new Smartsheet Support Portal.

I hope that helps!

Be safe, and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

✅ Did my comment(s) help/answer your question or solve your problem? Please support the Community and me by marking it - Insightful 💡- Vote Up ⬆️ - Aweseome ❤️ - or/and as the accepted answer. It will make it easier for others to find a solution or help to answer! I appreciate it, thanks!

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