Unexpected Error Message
Hello - my sheet has a form that sends an automated email with a link to users populated in a dropdown via a checkbox. I've got a user who is receiving an "unable to determine your identity" error message when she clicks the link from the Smartsheet automated email.
Does anyone know how to fix this to get my user access to the form on the other side of this link?
Answers
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Hi,
I hope you're well and safe!
I saw someone else having the same issue recently. I'll see if I can find the post and get back to you if I do.Otherwise, I recommend submitting a support ticket through the new Smartsheet Support Portal.
I hope that helps!
Be safe, and have a fantastic week!
Best,
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
✅ Did my comment(s) help/answer your question or solve your problem? Please support the Community and me by marking it - Insightful 💡- Vote Up ⬆️ - Aweseome ❤️ - or/and as the accepted answer. It will make it easier for others to find a solution or help to answer! I appreciate it, thanks!SMARTSHEET EXPERT CONSULTANT & PARTNER
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
W: www.workbold.com | E:andree@workbold.com | P: +46 (0) - 72 - 510 99 35
Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.
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