Unexpected Error Message

SLKennedy ✭✭
edited 06/01/24 in Smartsheet Basics

Hello - my sheet has a form that sends an automated email with a link to users populated in a dropdown via a checkbox. I've got a user who is receiving an "unable to determine your identity" error message when she clicks the link from the Smartsheet automated email.

Does anyone know how to fix this to get my user access to the form on the other side of this link?