AVG error message (with formula issues as well)

amy_ilearning

I'm trying to calculate the average score (1 to 5) of a column, but keep getting the DIVIDE BY ZERO message.

The column with the scores is calculated via a formula from a column formatted with stars (from a survey form). So four stars from the survey = 4. But I noticed that all the results have a ' in front of them (e.g. '4, '5). So I'm assuming this is why I'm getting the DIVIDE BY ZERO message - they aren't being recognized by numbers.

Why is this happening? How do I get just the number without the '?

FYI here's the formula: =IF([Overall satisfaction with the session]@row = "⭐️", "1", IF([Overall satisfaction with the session]@row = "⭐️⭐️", "2", IF([Overall satisfaction with the session]@row = "⭐️⭐️⭐️", "3", IF([Overall satisfaction with the session]@row = "⭐️⭐️⭐️⭐️", "4", IF([Overall satisfaction with the session]@row = "⭐️⭐️⭐️⭐️⭐️", "5")))))

Mark.poole

@amy_ilearning

Remove the "" from around your numbers. It's not needed. What that is doing is making it a text value. Instead you want.

=IF([Overall satisfaction with the session]@row = "One", 1, IF([Overall satisfaction with the session]@row = "Two", 2, IF([Overall satisfaction with the session]@row = "Three", 3, IF([Overall satisfaction with the session]@row = "Four", 4, IF([Overall satisfaction with the session]@row = "Five", 5)))))

Mark.poole

@amy_ilearning

Remove the "" from around your numbers. It's not needed. What that is doing is making it a text value. Instead you want.

=IF([Overall satisfaction with the session]@row = "One", 1, IF([Overall satisfaction with the session]@row = "Two", 2, IF([Overall satisfaction with the session]@row = "Three", 3, IF([Overall satisfaction with the session]@row = "Four", 4, IF([Overall satisfaction with the session]@row = "Five", 5)))))

amy_ilearning

That's it! Thank you so much!!

Mark.poole

https://community.smartsheet.com/discussion/comment/438592#Comment_438592

Your very welcome