Alerts in Automation Not Working?

Mike Ferringer

Anyone else having problems with Alerts not working in automation?

I have multiple solutions with alerts and none are working. I have tested with internal email addresses and external.

All other automations seem to be working including "Request an Approval".

Itai

Hi @Mike Ferringer

Can you share some screensots of the problematic alert automations?

What is the trigger you set up? Did these automations use to work?

Mike Ferringer

Hello @Itai

Thank you for the reply. I ended up working with Smartsheet Support. Could not find a definitive cause but may have been an internal IT issue resulting from a temporary tightening of external email screening. Automated alerts began flowing again 24 hours after the first recorded incident.