Smartsheet Update Requests with Automation

markkrebs

I set up and automation to send an update request and sends to a Contact field. Works perfect except that is doesn't bundle the requests by the Email in the Contact field (sends each request as separate emails). I think this is acting as designed but wanted to ask the community if anyone has been successful bundling requests in one email if its the same contact.

Paul Newcome

Are you using any {{Placeholders}} in the subject or body of the message? What is your trigger for the automation?

Paul Newcome

Are you using any {{Placeholders}} in the subject or body of the message? What is your trigger for the automation?

markkrebs

Yes, Using {{Placeholders}} in the body - triggers: I've tried a checkbox and a Daily recurrence

markkrebs

You Rock Paul! I removed the tags and its working now. thats such a hidden switch it should be a product enhancement request or at least more helps text somewhere to tell the user.

Paul Newcome

Happy to help. 👍️