Request for Enhanced Hyperlink Functionality in Automated Notifications

Currently, when adding a hyperlink in an automated notification or alert, the only method available is to insert the full visible URL, like "http://salesforce.com". We need a feature that allows embedding the URL behind text, such as "Click here to go to Salesforce."

Additionally, hyperlinks included in automation messages are not directly clickable. Users must manually copy and paste them into their browser to access the link. We should implement a solution that makes any hyperlink, whether visible or text-embedded, immediately clickable upon receipt.

Thanks,

Marc

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Comments

Zsolt

Currently, the automation sends a link in an email as is, meaning the link text and the link URL are the same. This does not meet our accessibility criteria for long and meaningless links.

What it looks like today (made up link, not real):

https://app.smartsheet.com/b/form/5caae46f4abasomethingherewithnumbers313?facilitator=nsl_nester1&Participant=nsl_participant1&cohort=1

What it should look like:

Select the entry form

And when the user selects the link, it takes them to the form.

I believe the already submitted custom HTML in message flow might solve it as well: https://community.smartsheet.com/discussion/56871/custom-message-html-in-automated-workflow

Chris Kaliveas

It would be great to include a hyperlink in a message body with text to display option so that users of notifications can easily click the link. This helps with simplifying a business process into the workflow without the user having to copy and paste a URL.

J Roberts

It would be extremely helpful to be able to include customizable shortened URL links in automated workflow messages. Here's an example of an outgoing message. As you can see the link is extremely long, but it works. This is a link to a pdf inside Smartsheet. I've tried Bitly, but it doesn't work. It would be much more seamless, if I could create a hyperlink with customizable text within the message.

Thank you for your time!

ShereeJ

I use a lot of Hyperlinks in our Resolution Centre we developed in Smartsheet. This would be a great enhancement for us if this idea goes into development. Some of our hyperlinks are extremely long, being able to overtype with a sentence would look more professional and take up less space!

HectorH

This would be VERY nice.

Selina Simpson

I need this! Is there a solution yet? I have researched the community pages and can't find a solution.

benjaminK

there is no easy capability to add a hyperlink to the text body of an automation. the work around we use is adding a hyperlink to the sheet and referencing that cell in the automation. I think it would improve overall processes if we could directly include a hyperlink in the text body.

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