Here, you can see an example of two emails triggered by the same automation but at different times. This was not happening before… It's been almost a year without this issue but last month I started receiving feedback from people using the my smartsheet that this was happening.
This is the automation workflow:
There's no chance that another column might be re-triggering the email, the reason why I assumed this is because on the conditions the request status when is "Submitted" This only happens once (this triggers the first email), there's no other option or possibility that a "change the cell" condition would change this cell or the "Shipping Method" won't also change anything that re-triggers this email.
Unfortunately, I can't figure out why a second email suddenly started triggering and how to fix it.
Any help is appreciated.
