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Manage seat types more effectively at scale!
To provide you with greater control over your Smartsheet subscription, we have implemented the following updates: Modified Provisional Member counts: Now, Provisional Members are considered anyone who’s commented, edited, or created in the last 90 days versus just being shared to assets with Commenter or Editor access.…
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Detailed asset access report showing assets actually accessed / edited during a set timeframe
Would like to have a way to get a list of Smartsheet assets that each user has viewed and/or edited within the last 90 (or 'xx') days? The Sheet Access report only shows the assets that each user is shared to - but it does not show you which assets they have actually accessed and/or edited. I would think this information…
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What are your challenges when migrating from the Legacy Collaborator to User Subscription?
Hello everyone, I have looked throughout the online Smartsheet resources and have seen various discussions on managing users when moving to the USM. My questions for those who have made the move to USM, What other challenges have you come across as a PMO? Are you able to manage via the Global Admin settings, sharing and…
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Licenses and True-up confusion
Hello I'm a little confused about the new subscription model. I have some new team members and I want to assign them a licence. Does that now mean 'Member'? I can't see anywhere to assign licences anymore. I find the true-up explanation very confusing. I have some people that I share sheets with which I need them to…
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User Subscription Model (USM) Users Who Have Had a Provisional Period
I am trying to create communication and training resources as we prepare our transition to USM. Do I understand the USM articles correctly - if a user who has already had a provisional period is later shared at a higher permission level, it will automatically put them into a provisional status again? Does the system…
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If External Users can be Paid Members under USM, does that mean they can be Owners?
Under the new USM, since external users can be provisional Members with the same access as a paid Member and then move on to a paid Member, does that mean they will now have the option to be assigned as an Owner of an asset they are shared to? Or will they still be limited to Admin permission level as the highest level?
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User Subscription Model and Dynamic View Permissions
Under the User Subscription Model, can internal collaborators designated as viewers (not members or guests), enter data into a dynamic view? Our group is still on the Legacy Collaborator Model and uses dynamic view to collect data from internal collaborators that share the same domain as our group's plan. These internal…
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Need to cancel a charge made for subscription
I have made a business subscription on a personal credit card by mistake. Can I get the charge cancelled, and I make the transaction again on a company credit card?
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What types of emails define a Guest?
A Guest is defined per Smartsheet as follows: those with email domains different from your organization's. My question is: can a guest be someone with a personal email, such as @gmail or @yahoo?
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Premium Apps and Workflow Automations Questions
If I make a workflow automation or set up a premium app like Data Shuttle and Dynamic View while I am an Admin under the legacy model, will those Workflows and Premium Apps that I set up be disabled once I get demoted to Viewer under the new User Subscriber Model?