We have just transitioned over to the new USM. And are having a fun time trying to initially reign in all the Provisional Users. Like we set one to Viewer and the next day they are back to provisional…
We need the API updated allow for us to manage the new user subscription model. Specifically, we need the new user types returned from your users endpoint (Member, Provisional Member, Viewer, Guest) a…
Under the User Subscription Model, can internal collaborators designated as viewers (not members or guests), enter data into a dynamic view? Our group is still on the Legacy Collaborator Model and use…
If you are going through the true up you are going to want to read this experience. Lets face it, no one is really happy about the new Smartsheet licensing model. It's costing all of us more money and…
TL;DR In the new model, is it possible to have people outside your organization edit sheets without having to pay for them (or do some kind of weird change in permissions and re-share every 3 months)?…
Currently when adding a new user - they are hard-coded as a Member. I have a client who knows the user will be only a Viewer and not have access to edit any sheets. She has to wait until the next day …
Are there any resources out there that I can utilize to help mitigate the disaster I am now in? Communications, training, FAQ, anything to help explain and manage why my users can no longer use Smarts…
We recently switched over to using USM for license management. This broke our automated scripts that gave users a license. We have a number of non-member employees who we cannot automatically update v…
Hello Community! I work for Connecticut Children's Medical Center. We are currently using the legacy subscription model but our contract is due for renewal later this year and so we're trying to prepa…
I have downloaded the access report and can see all of the sheets and their admins, viewers, tec. But the owner column is blank? We are transitioning to the new model and I need to know who the owners…