Notifications when added

MPath
MPath ✭✭✭
edited 11/27/24 in Smartsheet Basics

Hi,

I have this automation:

The weird thing is, the Subject of the email we get is:

Changes to SHEETNAME: + PRIMARY COLUMN entry.

But, it's not a change, but a new entry.

I know I can create a custom message, but it just seems weird to me that the standard message is like this. Is it incorrect? Do I have a setting incorrect?

Additionally, having the whole primary column entry in the notification-email subject is weird too I guess.

Any suggestions other than custom message?

Thanks

Continuous Improvement Facilitator in HVAC industry || Timezone CES

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Best Answer

  • Yvonne Smythe
    Yvonne Smythe ✭✭✭✭✭✭
    Answer ✓

    Hi @MPath

    - I would run a manual after changing the trigger to a specific field instead of any field because when a row is added or deletes change is occurring across the entire sheet.
    - I would also check the 'Message Includes' section and test with alternating flags.

    Hope this helps!

    ~ Yvonne

    Best Regards,

    Yvonne Smythe

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