Dashboard Reports Issue!

Saj

Hi All,

I have unusual reporting issue which am unable to find solution in forum and am in need of some help.

The issue: When I open dashboard one of the report just flick and then goes blank.

Data / Filters testing: I've checked report, filters, all seems to be working fine and has correct data.

Quick Fix: Refreshing dashboard few times works and I can see report. If that doesn't work, I have to edit dashboard then just click on edit report and it start displaying results.

Data is coming from a {Master Stock Sheet} via links / formulas to a {Project Stock Sheet} to {Project Stock Report} and then to Dashboard.

Any help will be appreciated.

Yvonne Smythe

Hi @Saj - Have you tested for this issue on different browsers as well?

Saj

Hi Yvonne,

Yes tested in different browsers as well as on different user / machine. Still the same issue report just flick and then goes blank!

Thanks,

Yvonne Smythe

@Saj - I would escalate this to your Technical Account Manager if you don’t get a response here. Hopefully once you resolve this you’ll come back and post your findings. Glad you did share a workaround. All the best.

Here is my trouble shooting go to at times:

https://help.smartsheet.com/articles/2482310-issues-loading-saving-downloading

Georgie

Hi @Saj,

I can confirm that the issue with report widgets on dashboards loading inconsistently has now been resolved and you should now see that report widgets load as usual. 

Thanks,

Georgie

JUST PJM

@Saj We have the same issues + additional ones…. the reports are not showing up properly… I am in contact with @Barak Schriger … you can follow the conversation here as well and help solving this issue with inputs.

View "Today" line in Gantt on Dashboard — Smartsheet Community

br

@Georgie unfortunately we can not confirm (FYI we are working on EU instance). Thank you