DocuSign Integration - Assigned Roles not able to be filled out

Tummi
Tummi ✭✭✭✭
edited 12/12/24 in Add Ons and Integrations

When creating a SmartSheet with designated named columns and using a template from DocuSign. I'm unable to assign roles in certain fields regardless if I have columns (Text/Field, Contact List etc) that are labeled towards those areas.

One of the fields has a 'Conditional Placeholder' Email that I'm not able to edit or change and don't understand why it's placed there or what I can do to fix it.

Would anyone happen to know a solution to this? I've recreated the sheet to see if there was an issue with the original. I'm unsure if this is an issue on either the SmartSheet/DocuSign or even both sides of application.

Answers