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Looking to speak with a customer using the New User Subscription Model
![Lauren Dominique](https://us.v-cdn.net/6031209/uploads/userpics/EO3GT8E2S3EK/nJXPD03D8GAQ8.jpeg)
Hello Community!
I work for Connecticut Children's Medical Center. We are currently using the legacy subscription model but our contract is due for renewal later this year and so we're trying to prepare for the transition to the new user subscription model. Last week, a few of our Sys Admins met with our Smartsheet representatives to better understand the new model and its pricing.
While the conversation was helpful, they are now hoping to connect with a fellow Smartsheet customer who has already transitioned to the new model. We’d like to learn more about what the experience transitioning to the new model has been like for them, particularly related to their finances/Smartsheet budget.
It would be ideal if we could speak with another organization who is similar to ourselves. We have about 3,000 employees and are a non-profit healthcare system.
Anyone out there similar in size who might be interested in speaking with us?
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Comments
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We too are in the same boat! I would love to be involved in this conversation. I work for a large non-profit with about 5000 employees.
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I'm keeping an eye on this too as I don't have any clients on the new model yet, but that transition will be coming up.
With one of our clients, we've started putting more into Workapps for users that don't really need access to core assets so we can reduce license counts and limit memberships under the new model.
Darren Mullen, join the Smartsheet Guru Elite
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Author of: Smartsheet Architecture Solutions
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My company signed up in November under the "Licensed User" model. We signed up for 3 as we did not plan to have everyone with the owner permissions. Now, 3 months later, we are asked to true up all users on the platform. Any user above viewer will be charged as a Licensed User (which they are now calling Managed User). I have the business plan at $19 / month. So my cost when from <$1000 year to >$2500 year. They will send a request for me to true up every 3 months. I was quoted an enterprise plan at >$10,000, annually for <20 users. It is almost cost prohibitive for my small company. We will have to make a decision to move forward, or go back to Spreadsheets and SharePoint or use another, less expensive, project planner.
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