Hello, I am only seeing a way to add comment to "Latest Comment" column, which Conversations feed to it when adding a new comment. However, I just created a new automation to auto close a line item when marked as complete to add a Comment explaining why the row was closed out. But I am only able to add it to "Latest Comment". I was hoping because it was added there it would somehow feed the comment to Conversations, but apparently it only works one-way.
So, I am asking for this new idea to be a reality please. "Allowing Automations to add new Comments to Conversations."
Thank you!