I am not able to create a folder in sheets

TiffD

I am trying to create a folder in sheets so i can organise the sheets i have been made an admin on. Every time i try to create a folder, it comes up with this message. 'The workspace you are trying to modify is not currently available. It may have been deleted, or your permission may have been removed from it'. Why is this coming up? According to properties, i am an owner in permissions.

Paul Newcome

Can you provide some screenshots? That particular message shouldn't be popping up at all in your sheets folder as it is not a workspace, cannot be deleted, and cannot have your permissions to it revoked.

TiffD

@Paul Newcome See screenshot. All i am trying to do is create a folder in sheets to organise the sheets i have been shared. (i have blocked our some personal email addresses)

Paul Newcome

You may want to contact support for that one.

mhint2005

This is the first thread I found when I searched for a similar issue. This week I've noticed that I am unable to create new items in sheets. Likewise, I cannot move something I've created into my Sheets. I no longer have the drop down options to create different items unless I am within a workspace.

Are we moving away from Sheets and pushing everything to live in a workspace?

MRoden

I see the same thing, and I am the admin of the account. I also noticed I cannot move files within existing folders under "sheets".

Paul Newcome

Yes. Smartsheet is moving away from the Sheets folder.

Marisha90

Has this been announced anywhere? I don't remember seeing an email or notification.

Paul Newcome

@Marisha90 I haven't seen any formal announcements, but I feel like there have been conversations regarding this in the past on other threads related to other updates. I also work with the API a bit and noticed they deprecated a few things regarding the sheets folder and Home tab on 25 March. I know that last week I was creating new folders in my Sheets folder still, but as of this week am also unable to.

XLee

Here looking for some answers too. Thanks @Paul Newcome for sharing that update.

Personally, I prefer the folder structures for personal organization and feel the workspaces are really more for sharing/collaborating.

Andrée Starå

Hi @TiffD @mhint2005 @MRoden @Marisha90 @XLee @Paul Newcome

I hope you're well and safe!

Here's the announcement.

New streamlined creation experience

Sean Carty

Apr 7, 2025

Hi Community,

We've made several changes that streamline how you create and access content by moving all creation activities to workspaces. This important update brings you a more intuitive environment where content consistently appears in logical locations. Whether you're creating new items, importing files, building pivots, or restoring deleted content, everything will now have a clear home within your workspaces, making collaboration more efficient and reducing time spent searching for information.

Functionality in this release:

• All new items must be created in a workspace, the Sheets folder will no longer support creation.
• The “Create…” button in the top right corner of Browse, (when you have the “Workspaces” or “Sheets” items selected) and right-clicking and selecting “Create” on the Sheets folder file tree item will take you to the create “+” page.
• File > Import will ask you to use the “Add” button in the workspace panel to import items to the workspace. If you don’t have Admin permission, go to the create “+” page and create a new workspace or navigate to a workspace you have Admin permission in.
• Smartsheet Pivot will no longer place new pivots in the Sheets folder.
• When restoring items from the Deleted Items folder, the item will go back to the original workspace (unless the item was deleted from the Sheets folder).

As always, we welcome your feedback. If you have any questions or concerns, please reach out to your account team.

Best Regards,

The Smartsheet Team

Environments availability: Smartsheet Commercial, EU
Plan availability: Free, Pro, Business, Enterprise
Subscription Model Availability: All

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I hope that helps!

Be safe, and have a fantastic day!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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OregonFairyGirl

The inability to create folders in the sheet view is a significant loss of functionality! If you have view access to multiple sheets that are in separate workspaces exactly how are you supposed to organize them? Note screen shot. Was this even user tested before implementing into production? What use cases were considered? Obviously not this one or others that folks are mentioning.