The Smartsheet Support Portal is now available to Smartsheet Gov customers!

Genevieve P.

We are excited to announce that Smartsheet Gov customers can now sign in to the Smartsheet Support Portal to submit Support requests! 

Gov customers are based in the US and access Smartsheet using the URL https://app.smartsheetgov.com/. Learn more about Smartsheet Gov here. 

The Support Portal provides one location to open support cases, provide additional information, add case collaborators for visibility, and track support cases until closed.

This is available for all paid users, non-paid users associated with a paid account, internal collaborators & WorkApps collaborators. 

Additionally, this means that eligible Smartsheet Gov customers can now easily schedule Pro Desk sessions directly within the portal! 

NOTE: If you believe you should have access to the customer support portal or are receiving an error when attempting to log into the portal, please see the steps listed in this article: https://help.smartsheet.com/articles/2482719-troubleshooting-support-portal-access