Quick question about submission not showing up on record

okay

Hi all,

Part of our workflow for documenting tasks is submitting a form to a supervisor, which they then will approve as completed. This has been done for months with no problems

Today I submitted multiple of these, all of which said either "submitted" or "approved" like normal. However, two of them are blank, telling me nothing (see picture with blank entries). I still received an email confirming my submission for these 2, yet no matter how many times I refresh the page these are still blank on the smartsheet?

Did my submission go through or not? Do I need to resubmit (at the risk of making a duplicate)?

My supervisor is hard to reach currently so I can't ask if they received it or not yet. Thanks for your help

Andrée Starå

https://community.smartsheet.com/discussion/139075/quick-question-about-submission-not-showing-up-on-record

Hi,

I hope you're well and safe!

If you check the Activity Log, does it show anything that gives a clue to any issues?

I hope that helps!

Be safe, and have a fantastic day!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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okay

Unfortunately I'm only a user, I'm not sure I have access to that.

Is the fact that I got an email confirmation of my submission important at all (I marked send me a copy of my responses)? Just seems strange that it would tell me I submitted but then somehow not reflect on my records?

Andrée Starå

https://community.smartsheet.com/discussion/comment/483124#Comment_483124

This could be why you might have had issues.

https://status.smartsheet.com/incidents/wk9qr1krk0dn

✅ Remember! Did my comment(s) help/answer your question or solve your problem? Please support the Community and me by marking it - Insightful 💡- Vote Up ⬆️ - Awesome ❤️ - or/and as the accepted answer. It will make it easier for others to find a solution or help to answer! I appreciate it, thanks!